1. How to track/ trace my order's shipment?
To track/ trace your order's shipment. You can do it at designated official website of the courier service below.
- Pos Laju (http://www.poslaju.com.my/track-trace-v2)
- DHL e-Commerce (https://dhlecommerce.asia/track/Track)
2. When will my order get fulfilled?
First of all, thank you for shopping at kudospomade.com. Your order will always ship on next working day (according to Kuala Lumpur state calendar).
For e.g. You've placed an order on 02 December 2016 (Friday), the order should ship from Kudos Pomade's warehouse on 05 December 2016 (Monday).
3. How many days does it take for my parcel to be delivered?
For delivery in major cities, it usually takes one working day (NEXT working day) to complete the delivery process within Peninsular Malaysia. Meanwhile, it takes about 2-3 working days for delivery to/from East Malaysia (Sabah & Sarawak). It might take longer if an address is categorized as out of delivery area (ODA), which may take 3-5 working days.
4. What happened if the courier service company failed to send my parcel?
We apologize for any inconvenience caused. Kudos Pomade is an online store selling various type of Premium Hair Products and we only handle the products and packaging.
To find out more regarding to your parcel, you can reach out to the designated courier service customer care below.
- Pos Laju (http://www.pos.com.my/about-us/contact-us/?contact-us)
- Contact no. - 1300 300 300
- Email - email@example.com
- DHL e-Commerce (http://www.dhl.com.my/en/contact_center/contact_express.html)
- Contact no. - 03 8065 8033
5. Can I do self-collection/ pickup?
Yes you can! You just need to know what do you want to order, and Whatsapp us at +60 17 604 5620 to check out the self-collection/ pickup location will do.