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- The item should be delivered back to us within 7 working days from received date. However, please note that return/exchange will only be accepted upon receipt and verification from us. All items must be returned with its original packaging and condition (unused). Failure to meet all the above requirements will result in unsuccessful returns/ refund.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. However, please note that we only refund in credit term. No cash refund(s) are allowed.
- Should there be no stock available at the time of exchange, customers can keep credit until the next shipment arises or utilise it to purchase other items.
- Shipping address attached on the order must be reachable. If it is not authorized for our courier partner to enter the destination, it will result in unsuccessful delivery. And customer must make self-collection at the designated Courier Service outlet stated on the notification card.
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